DAWGHOUSE JEWELRY RETURNS

DAWGHOUSE JEWELRY RETURNS:

1. What is your returns policy?
2. What is your exchange policy?
3. Can I return DAWGHOUSE Jewelry purchased using a gift card?
4. Can a gift recipient return DAWGHOUSE Jewelry?
5. How long will it take to get my money back for my online return?
6. My DAWGHOUSE Jewelry has arrived and is damaged/faulty. What should I do?
7. I have received an incorrect/faulty item or an item is missing.
8. The price of the item I purchased has changed since I received it. Can I get a refund?

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1. What is your returns policy?

If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from DAWGHOUSEJEWELRY.com, the official DAWGHOUSE Jewelry website, can be returned within 30 days of purchase with original invoice by mail. DAWGHOUSE Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. Please note you can only return by mail purchases made from the DAWGHOUSE Online Store (dawghousejewelry.com). Please follow the below steps for returns.
SALE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES WILL BE ACCEPTED, EITHER ONLINE OR IN STORES

Returns by mail –
a. Fill out the return form provided upon request, and indicate the item number, quantity, and reason code.
b. Place merchandise and return form in a FedEx package.
c. Attach the prepaid return label to the outside of the package and secure package for mailing.
d. Drop off package at your nearest FedEx Store, Authorized Shipping Outlet or Fed Ex Customer Center. You will NOT be charged for return shipping.
e. If you choose to use your own preferred method of shipping, use one that can be tracked and insured. DAWGHOUSE cannot reimburse the cost of shipping using this method. Requests for returns should be emailed to: info@localhost.
Address for returns should be mailed to: 303 Convention Way, Suite 4, Redwood City, CA 94063
f. All returns will be credited to the original form of payment. However, your original shipping cost is not refundable.
g. Returns will be processed within 10 business days of receipt of your item(s) by DAWGHOUSE. You will receive an email notification once your return is processed. Please allow up to 5-10 additional business days for the funds to be credited to your account.
h. If the return form or prepaid return label are misplaced, please contact our DAWGHOUSE Jewelry Customer Care Center at 1-833-345-4367 for further assistance.

2. What is your exchange policy?

If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from dawghousejewelry.com, the official DAWGHOUSE Jewelry website, can be exchanged within 30 days of purchase in store. Promotions, clearances, or sales may have modified terms and conditions. Unfortunately, we are not able to accept exchanges by mail. If you would like to exchange, please complete the returns process and create a new order for the merchandise.

3. Can I return DAWGHOUSE Jewelry purchased using a gift card?

Yes, you can return DAWGHOUSE Jewelry purchased using a gift card. For gift card returns, you will be issued a new gift card of the same value of the merchandise returned. If your original method of payment was E-Gift card, you will be issued a new E-gift card of the same value of the merchandise returned. If your original method of payment was a physical gift card, you will be mailed a new physical gift card of the same value of the merchandise returned to the original shipping address.

4. Can a gift recipient return DAWGHOUSE Jewelry?

Yes, a gift recipient can return or exchange merchandise to DAWGHOUSEJEWELRY.COM with original gift receipt. Gift returns will be issued a gift card for the purchase price. If the gift recipient returns the merchandise by mail, a credit will be issued to the original payment method, which the purchaser used. Please note that the gift recipient will NOT get the refund.

5. How long will it take to get my money back for my online return?

Returns will be processed within 10 business days of receipt of your item(s) by DAWGHOUSE. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 5-10 additional business days for the funds to be credited to your account.

6. My DAWGHOUSE Jewelry has arrived and is damaged/faulty. What should I do?

We are sorry to hear this and apologize. Please contact our DAWGHOUSE Jewelry Customer Care Center at 1-833-345-4367 for further assistance.

7. I have received an incorrect/faulty item or an item is missing.

We are sorry to hear this and apologize for the mistake. Please contact our DAWGHOUSE Jewelry Customer Care Center at 1-833-345-4367

8. The price of the item I purchased has changed since I received it. Can I get a refund?

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.